Publications & Presentations
vs. 3D Charts: Does 3D Representation Help or Hurt? by Tom
Tullis and Michaela Case, UXPA 2017 International Conference,
of Poster) (June 2017)
a New UX Maturity Metric: Team Engagement Score (TES) During
Usability Testing by Bill Albert and Josh Rosenberg, UXPA
International, Toronto (June 2017)
- Bill gave a workshop on Measuring
Emotional UX Engagement at UX Hong Kong (February 2017)
- Bill gave a Keynote presentation on Moving
your UX Career to the Next Level at UX Hong Kong (February
the Most Effective Way to Present Two-State Toggle Buttons?
by Tom Tullis, Azilah Baker, and Lori LeDoux, UXPA 2016
Conference, Poster Session, Seattle, Washington (PDF
of paper) (June 2016)
Ad Blindness on the Web Vary by Age and Gender? by Tom
Tullis and Marisa Siegel, ACM CHI 2013 Conference on Human
Factors in Computing Systems (PDF
of paper) (April 2013)
Users Remember Their Pictorial Passwords Six Years Later?
by Thomas S. Tullis, Donna P. Tedesco, & Kate E. McCaffrey,
ACM CHI 2011 Conference on Human Factors in Computing Systems (PDF
of paper) (May 2011)
- Did You See That
Thing? An eye tracking study on the reliability of
self-reported awareness measures by Bill Albert and Donna
Tedesco. UPA-Boston's Ninth Annual Mini UPA Conference (June 9,
the Latest Research on the Design of Web Pages Show? by
Tom Tullis, Fiona Tranquada, and Marisa Siegel. UPA-Boston's
Ninth Annual Mini UPA Conference (June 9, 2010)
- Squeezing 1,000 Users into
the Lab, Or, How to Conduct Online User Experience Studies
by Bill Albert, Donna Tedesco, and Tom Tullis. Presentation to
UPA Boston (May 18, 2010)
- Webinar: Combining Lab and
Online Usability Testing: Lessons Learned by Bill Albert
and UserZoom (May 6, 2010).
the Myths of Online Usability Testing by Bill Albert, on
JohnnyHolland.org (April 9, 2010).
of Self-Reported Awareness Measures Based on Eye Tracking
by William Albert and Donna Tedesco. Journal of Usability
Assessment of Trust: A Case Study of Financial and Health Care
Web Sites by William Albert, William Gribbons, &
Jindrich Almadas. Proceedings of the Human Factors and
Ergonomics Society 53rd Annual Meeting—2009.
- Top Ten Myths About
Usability: Keynote Presentation by Tom Tullis at World
Usability Day, Simmons College, Boston, MA (November 12, 2009)
Marathon: Beyond the Usability Lab: Exploring Large-Scale User
Experience Research by Bill Albert and Lena Dmitrieva
(October 12, 2009)
People Drawn to Faces on Webpages? Video of Five-minute
Presentation by Tom Tullis at Ignite Boston 6 (September
17, 2009) (based on CHI
- Rating Scales: What the Research Says by Joe Dumas and Tom
Tullis (May 2009)
- "Rolling Your Own"
Online Usability Study by Tom Tullis (May 2009)
- Tips and
Tricks for Measuring the User Experience (PDF).
Presentation by Tom Tullis and Bill Albert at the UPA Boston
Usability and User Experience 2008 Conference (May 28, 2008)
- An Empirical Comparison
of On-Screen Keyboards by Thomas Tullis, Ellen Mangan, and
Richard Rosenbaum. Human Factors and Ergonomics Society 51st
Annual Meeting, Baltimore, MD, October 2007.
- Bill and Tom are starting on the 3rd Edition of Measuring
the User Experience! Do you have the book? We would
appreciate your feedback about it and suggestions for
improvement. Take this short
- Tom will be teaching a one-day tutorial on “Measuring
the User Experience: How to Take a Quantitative Approach to UX
Research” at the UXPA 2018 conference in San Juan, Puerto
Rico, on June 25, 2018.
- Check out Tom's new website, UX
Metrics Geek, and his UX
- Bill was interviewed by Cranberry
Radio on UX at the Conversion Conference, June 2016.
- Tom was awarded the 2011
Lifetime Achievement Award by the Usability
Professionals Association at their 20th Anniversary
was interviewed (in French) for Direction Informatique,
a French Canadian technology magazine.
was interviewed by UXBooth on the challenges and future of
- Bill now tweets under @UXMetrics.
- Check out Bill’s article on how
to shop for unmoderated usability testing tools at
was interviewed by Gerry Gaffney from UXPod about Beyond
the Usability Lab.
- Measuring the User Experience has been translated to
Chinese and is now available
on the Amazon.cn site.
- New book, Beyond
the Usability Lab: Conducting Large-scale Online User
Experience Studies, by Bill Albert, Tom Tullis, and
- Read Tom’s invited essay in the February issue of the Journal
of Usability Studies: Tips
for Usability Professionals in a Down Economy
Articles & Blogs
- The User
Experience Center at Bentley
University provides consulting services to corporate
clients worldwide. Bill Albert, the Director of the center,
heads up a team of full-time UX professionals conducting a wide
variety of user research, including quantitative benchmarking,
unmoderated testing, eye tracking, and usability testing.
Contact Bill for an estimate: firstname.lastname@example.org
Tools and Services